Shipping policy

SmartGRID Technologies & Power Quality Solutions Pty Ltd Shipping Policy

Effective Date: 10-02-2024

Welcome to SmartGRID Technologies. We are committed to delivering our innovative products to you efficiently and securely, whether you're shopping with us from Australia or internationally. Please review our shipping policy to understand the procedures and terms that apply to your order.

Shipment Time and Delivery Calculation

  • For Australian Orders: The shipment time and delivery costs for orders within Australia will be calculated at the checkout based on the items you have selected and your shipping address. We strive to offer the most efficient and cost-effective shipping options for our domestic customers.

  • For International Orders: SmartGRID Technologies operates on a Free On Board (FOB) shipping point basis for international orders. This means that the cost of transportation and risk of loss or damage to goods is transferred from us to the buyer once the goods are shipped. Shipping time and delivery costs for international orders will be calculated and provided at the checkout, taking into account the FOB terms.

In-Stock Definitions

On our website, the term "in-stock" may refer to products that are available to order, in-stock at our supplier or manufacturer, or in-stock in our local warehouse ready for immediate dispatch. We aim to provide accurate stock information to help you make informed purchasing decisions. The actual delivery time for your order, taking into account the specific stock status of the items, will be indicated at checkout. If you want more information on availability of a product, please contact us directly using the website contact form or info@smartgridtechnologies.com.au

Estimated Delivery Time

The estimated delivery time provided at checkout is an estimate only. While we make every effort to ensure your order arrives within the estimated timeframe, actual delivery times may vary due to factors beyond our control, such as customs delays or carrier issues. Consequently, SmartGRID Technologies cannot guarantee the exact delivery date of your order.

Custom Orders

For custom orders, which will be indicated at checkout, a longer processing time is required. Therefore, estimated delivery times for these orders are only approximations. We appreciate your understanding that the intricate nature of custom orders necessitates this additional time for fulfillment.

International Customs, Duties, and Taxes

Please note that international orders are subject to duties, taxes, and other fees that are not included in the total price displayed at checkout. These charges are the buyer's responsibility and must be paid upon arrival in the destination country. For more information on customs policies, we recommend contacting your local customs office.

Tracking Your Order

Once your order is shipped, we will provide you with a tracking number so you can monitor its progress. Please keep an eye on your shipment to ensure you are available to receive your package upon delivery.

Contact Us

Should you have any questions regarding our shipping policy or if you need assistance with your order, please do not hesitate to contact our Customer Service team. We are here to help make your shopping experience with SmartGRID Technologies as smooth and satisfying as possible.

Thank you for choosing SmartGRID Technologies. We look forward to serving you.